This blog is the sixth in a series on “Process Documentation”. As each blog is released, its title will become an active link.
- Process Documentation - an introduction
- The importance of documenting key processes
- Benefits of process documentation
- Understanding the 3 Ps
- What is a policy?
- What is a process?
- What is a procedure?
- How to design an effective process workflow
- How to implement your process workflow
- Quick steps for creating process documentation
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What is a Process?
A process defines what needs to be done to meet the stated objectives of a policy. It outlines the overall operational flow and identifies the resources and series of tasks that will be required to complete the flow.
A process tells you what to do but typically not how to do it. A process document captures the following:
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What are the main tasks in the process?
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Who is responsible for each of the tasks in the process?
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What is the sequence in which the tasks should be completed?
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What inputs and resources are required for the process?
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What is the output or the desired outcome of completing the process?
Examples:
Here are some examples of training planning and design related processes that will help achieve the two policy objective examples listed in my previous blog - What is a policy:
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Training requirement identification process
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Role-based training plan design process
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Training material development process
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Training material quality assurance process
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Training program assessment and learning evaluation process
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