ASCENT Technical Editing & Writing Solutions

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Your organization designs and builds products that deliver value to customers, but what about your documentation? Is it living up to the same high quality as your products? At ASCENT, we can help your organization clearly communicate key product information to both end users and internal audiences.The result? Increased product adoption and customer satisfaction. Our solutions are a good fit for your organization if you experience any of the following: ► Your existing documentation is unclear. When documentation is produced outside North America, it often needs editing to address typographical errors and to clarify concepts for English-speaking audiences. In other cases, documentation may lack the 3D models, charts, diagrams, illustrations, and animations that help convey concepts more clearly. ► Your organization faces resource constraints. Perhaps you have tight deadlines for documentation, and in-house writers are unavailable. ► Confusing documentation is leading to customer dissatisfaction. Often, technical documentation becomes the responsibility of the subject matter expert, whose primary job function is not that of a professional writer. While the content is accurate, the writing style may be inconsistent or confusing, resulting in a high volume of support calls or even worse, product returns and lost business. ► Inadequate training content makes it difficult for employees to support your products. Best-in-class manufacturers ensure that their employees have the resources needed to provide outstanding service and customer support. However, many organizations struggle to document best practice methodologies and create clear knowledgebase content. ASCENT specializes in proofreading, editing, and complete authoring of documents such as: TECHNICAL EDITING AND WRITING SOLUTIONS OVERVIEW © ASCENT - Center for Technical Knowledge • Product specifications • User & installation guides • Quick reference cards • Standard operating procedures • Software and online help documentation • Flowcharts, diagrams, and illustrations • Marketing communications • Instructional animations • Interactive tutorials and user quizzes • eLearning content (including design, hosting, and implementation) Your products are high-quality, shouldn't your documentation be too?

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